CONTENT:

• General Terms and Conditions of BCNLIP IDIOMAS S.L.U.
• Conditions related to specific courses
• BCNLIP Group Coexistence Rules
• Protocol Against Sexual Harassment and Gender-Based Harassment

General Terms and Conditions of BCNLIP IDIOMAS S.L.U.

Registered office: BCNLIP IDIOMAS, S.L.U. – Avinyo 50, Local – 08002 Barcelona. NIF: B44974046. Phone number: +34 933186591, Fax +34 933014696, e-mail info@bcnlip.com, website www.bcnlip.com.

I.- ACADEMIC SCHOOL YEAR AND CLASS SCHEDULE

II.- TERMS OF ENROLMENT AND STUDIES.

Preliminary. Acceptance of these Contracting Conditions.

By signing the Enrollment Form and making the reservation payment or any other payment for any course or program (hereinafter, course enrollment), the Student accepts, as participant of the course or program, the following terms and conditions:

a. In general, the terms and conditions published at the time of enrollment on the School’s website under the section “General Terms and Conditions of Enrollment and Studies.”

b. Specifically, the terms and conditions (Special Conditions) that the School has communicated individually to the Student prior to enrollment.

1. The course/program price includes:

Registration, the first textbook provided by the School according to the level of the enrolled course, other course materials consisting of information about the enrolled course/program, certain cultural activities, internet and WIFI access at the School, access to the library service, use of the cafeteria, and a Certificate of Achievement at the end of the course (provided attendance and academic conditions are met).

Apart from the first textbook corresponding to the enrolled level, any additional textbooks and/or materials and those for subsequent levels shall be borne by the Student. If the enrollment fee has not been paid, the textbook shall not be included.

2. The course/program price does NOT include:

Residence and/or accommodation and living expenses of the Student (the School may provide guidance regarding available options known to it), airport transfers, travel and stay insurance, certain activities of the cultural program. Any material, service, or expense not expressly included in section 1 above.

3. Reservation and Payment Method

3.1.- Registration Form and Reservation

For courses/programs requiring the Student to obtain an entry visa to Spain in order to undertake studies, full payment must be made in advance before the beginning of the course. In other cases, consult the School regarding alternative payment conditions and installment options.

To proceed with pre-enrollment, it is mandatory to submit the Registration Form duly completed by the Student, available on the School’s website, by email to info@bcnlip.com, together with:

a) Proof of payment deposited into the bank account indicated in the form, and confirmation of receipt of the amount by the School. Payments may also be made at the School in cash according to current regulations, or by credit/debit card. Bank commissions shall be borne by the Student. The bank account details will be regularly provided by email to each candidate Student. The School may indicate other bank accounts on its website to receive Student payments.

b) Copy of Passport/Residence Card/Stay Card/NIE/DNI, valid and in force.

3.2.- Confirmation of Reservation and Enrollment

Upon receipt of the Registration Form together with the reservation/payment on account (or full payment simultaneously with submission of the Registration Form in the case of Students requiring a visa), the School reviews the Registration Form, verifies the deposit/reservation/partial/full payment, and confirms to the Student the reservation and pre-enrollment.

Once pre-enrollment is confirmed by the School, such pre-enrollment shall become final enrollment provided that the Student pays the total course/program amount within the payment period previously agreed with the Student. The School reserves the right to cancel pre-enrollment if the full amount is not received within the indicated period, without further requirement.

It is clearly understood that pre-enrollment or final enrollment will not be processed for Students requiring a visa unless proof of full payment is submitted simultaneously.

3.3.- For other payment conditions and Group Programs, consult the School in each case.

4.- Refunds. Attendance at Future Course

4.1.- The School does not refund amounts received as deposit, reservation, or partial or total payment of a course/program under any circumstances, except where the course/program is not delivered due solely to causes attributable to the School, or where the School does not accept the pre-enrollment; in the latter case, the reservation amount shall be refunded.

Notwithstanding the above, if the Student cannot undertake the course due to a visa refusal without justified cause, and the Student has completed all procedures and submitted all required documentation correctly and on time for visa processing, the School shall refund the amount received for the course/program, deducting the enrollment fee and administrative/financial expenses incurred, which the School shall retain: €350.

The refund shall be processed within 90 calendar days once the required forms are completed and confirmation email with processing date is received.

This condition applies only to courses paid in full. In the case of courses paid in installments, such installments are non-refundable.

4.2.- If the course/program is canceled for reasons not attributable to the School, the School shall offer the Student a place to attend the course in the future.

4.3.- The School shall not refund any amount if the Student begins but does not complete the course/program. The School does not convert group classes into private/individual classes and will not refund any amount in the event of reduction of class duration, nor in the cases provided in section 7.

4.4.- The School will refund course payments only in three circumstances: if the School cancels the course due to insufficient students (minimum of 6), due to lack of attendance (less than 30% of total students), or organizational problems solely attributable to the School. It shall not be considered cancellation where a group merges with another or changes teacher, as in both cases the course continues.

4.5.- Students have a maximum period of one year from the enrollment date to obtain the visa and begin classes. After this period, they may not request a refund. In case of allegation of document falsification by the consulate, any refund shall be suspended until the appeal is resolved and documentation validity confirmed.

5.- Attendance at Courses/Programs. Minimum Age. Coexistence. Initial or Ongoing Non-Attendance

5.1.- The School shall assign the Student to a Group appropriate to their level and to the attendance schedule established at pre-enrollment.

Any change of level and/or schedule must be approved by the School’s Head of Studies and shall be subject to availability. The School reserves the right to change the schedule, teacher, and group placement based on organizational needs.

5.2.- The minimum age for Students is 16 years, except in junior programs. Students under 18 years of age must submit an authorization signed by their parents or legally authorized representatives. The School is not responsible for guardianship or supervision during the stay in Spain of minor Students.

5.3.- In the event of acts of violence or lack of respect toward other Students, teachers, or internal or external staff of the School, including but not limited to reasons of ideology, religion, gender, or sexual orientation, the School may expel the Student with loss of amounts paid and without further obligation.

5.4.- Personal, private, or extracurricular conflicts are not the responsibility of the School. The School will not respond to such matters nor accept chats, emails, or phone calls containing sensitive or personal information that may compromise the Student or the School.

5.5.- Irregular attendance grants the School the right not to issue the Certificate of Achievement at the end of the course/program, with loss of paid amounts and without further obligation. To obtain the Certificate of Achievement, the Student must follow the course program, including continuous assessment through exams and compliance with academic conditions established for each level (previously communicated). Minimum required attendance is 80% in person. Missed classes will not be deducted in case of renewal of studies.

5.6.- If the Student is absent for any reason not attributable to the School, such classes cannot be recovered. In particular, Students attending with a stay visa in Spain cannot obtain any discount for unattended classes.

5.7.- In-Person Attendance and Operating Regime of the School.

Students who have obtained an administrative stay permit in Spain based on a student visa are subject to the School’s schedules and availability, as the principal reason for their stay in Spain is to attend an in-person course at the School.

The School will consider individual needs but cannot guarantee specific schedules or dates requested. The School organizes its operations at its discretion based on professional criteria and in the interest of all Students.

5.8.- In-Person and Online Places. Certificates of Attendance.

It is reminded that most online classes are hybrid, as stated on the website. Hybrid modality consists of in-person and online students participating simultaneously in the same class.

a) Students without visa/administrative stay permit in Spain.
If enrolled in an in-person course with high demand and the Student attends only 20% of the course during one month, the School may, at its discretion, transfer the place to the online system.

b) Students with visa/administrative stay permit in Spain.
Students who have arrived in Spain with a visa or obtained an administrative stay permit may only attend courses in person, as the visa or permit is granted based on the need for in-person attendance.

In case of general confinement, documented illness, or justified relocation during the course, classes will be delivered online. If the Student attends only 20% during one month, the School will request sufficient justification at its discretion and, in case of high demand for in-person classes, may transfer the place to another student on the waiting list.

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6.- Cancellation of Course/Program by the School Due to Minimum Number of Students

The number of Students per class shall be at least 6 and a maximum of 20, depending on classroom and course type. Occasionally, the number may exceed 20, but the School undertakes to reduce it within one month.

If the minimum number is not reached before or during the course, the School will offer placement in a smaller group or individual classes. In this case only, class duration may be reduced, as the School’s policy is not to replace group classes with private ones.

It shall not be considered cancellation when a group merges with another or changes teacher, as the course continues.

6.1. Cancellation Policy:

For courses contracted without visa requirements, cancellations or modifications must be made before the course begins. A final date will be calculated considering previously agreed cancellations. Unless specifically agreed, no cancellations or modifications of attendance dates or schedules will be accepted during the course.

For other languages, if a class is canceled by the entire group, it may be rescheduled if possible for the School.

6.2. Change of Schedule and Group Within the Same Course

Changes are authorized only for justified cause (e.g., illness), subject to valid documentation, availability, and preservation of minimum group numbers. Requests must be made via the online form with supporting documentation. Voluntary changes, such as repeating a level, are subject to review. The Student must request the change at least one month in advance.

6.3. Change to Lower Level

Repeating a level due to lack of attendance or poor performance is not permitted. Level changes may only occur after completing B1.1 and subsequently B2.2. Only at those stages may repetition occur. The teacher may assess level at any time without examination. If insufficient, the Student will be assigned to a lower group.

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7.- Visas. School Enrollment for Visa Application

EU nationals or residents in the Schengen area do not require a visa, except exceptional circumstances. Non-EU nationals or non-residents must consult the Spanish Embassy or Consulate.

If the Student requests a confirmation letter for visa purposes, full payment of the course/program and accommodation must be made before issuance of documents.

If the Student fails to attend without confirmation/notification, no change of date or refund may be requested; the course shall be considered started.

7.1 Start of Course and Change of Dates for Students with Visa or Administrative Stay Permit

During the validity of enrollment (1 year), and only before submission of documentation to the consulate, the start date may be modified up to 2 times and, exceptionally, extended once by 6 months.

Change to the next intake requires at least 1 month notice.

Once the visa application is submitted, course dates shall depend on those indicated by the consulate in the visa resolution.

If original documents must be reissued, shipping costs (approximately €150) apply.

Once the course has started, dates and schedules cannot be modified.

Regardless of visa outcome, the Student must inform the School of visa status. If no written notification is received at least two full weeks in advance, the School does not guarantee an in-person place on arrival date, and the Student must wait for the next course. Online attendance may begin while waiting.

All beginner-level courses start at the beginning of the month. After two weeks, it is preferable to wait until the following month. Those two weeks will not be deducted at course end.

7.2 Notification of Visa Status

For security and immigration control reasons and in accordance with current regulations, the Student undertakes to confirm attendance and notify visa status before course start. Failure to notify will be understood as course commencement.

In such case, the School shall inform the Directorate General of Migration (Immigration Office) pursuant to Article 39 of Royal Decree 557/2011 of 20 April, approving the Regulation of Organic Law 4/2000.

The Student acknowledges that failure to attend without notification prevents requesting change of date or refund.

8.- Renewal Policy and BCNLIP Certificate (Certificate of Achievement)

Upon course completion, the Student may request the Certificate via info@bcnlip.com.

Certificates are not official proficiency diplomas; for this purpose, DELE or SIELE is recommended.

The Certificate is issued only if:

• Exams passed
• Academic requirements met
• Minimum 80% in-person attendance

The School may issue a Certificate of Achievement for renewal/extension of administrative stay permit (TIE).

It is an administrative requirement for TIE renewal that the Student has attended at least 80% in person.

The Certificate is issued in PDF and sent by email. It may be requested up to two months in advance and will be issued within five working days from request date.

9.- Insurance

Students are covered by accident insurance for activities outside the center (excursions, visits, cultural activities). Within the premises, the School has civil liability insurance covering teaching-related incidents.

Each Student is responsible for holding valid medical insurance during their stay in Spain. The School does not cover medical care resulting from accidents, illness, or other medical contingencies.

10.- General

10.1.- Complaint Forms

Official Complaint Forms are available to Students or their legal representatives.

10.2.- Personal Data

The School processes personal data in accordance with applicable data protection legislation and maintains files under Law 15/1999 and applicable regulations.

By signing, the Student authorizes the School to:

a) Process personal data for administrative and academic management and transfer to third parties within administrative, commercial, financial, fiscal, and training management, including public and private bodies collaborating with the School.

b) Publish images of School activities in catalogs, advertising, videos, website, social media, and other media. Images will not be used for other purposes or transferred to third parties except authorized processors.

c) Exercise rights of access, rectification, and cancellation by written request to Academic Secretariat, C/ Avinyó 50 Local, 08002 Barcelona, Spain, or info@bcnlip.com.

10.3.- Applicable Law. Jurisdiction

Spanish law applies. Any dispute shall be submitted to the Courts and Tribunals of Barcelona, with express waiver of any other jurisdiction.

10.4.- Validity and Scope

These General Conditions together with the Special Conditions form the Teaching Contract governing the relationship between the School and the Student.

They apply to any course contracted from the date of publication on the website until modified and republished. Effective date of any modification shall be the publication date on the website.

10.5.- On www.bcnlip.com the Student has access to brochures and academic/administrative information. Payment of reservation or any amount implies express acceptance of these General Conditions and the Teaching Contract.

10.6.- These General Contracting Conditions and subsequent updates shall be regularly filed with the Commercial Registry of the School’s registered office.

Last updated in Barcelona in February 2026.

BCNLIP Group Coexistence Rules

The BCNLIP Group’s coexistence rules aim to foster respectful dialogue in a diverse and multicultural environment. They establish the framework for relationships within the educational institution while setting clear and necessary limits for its proper functioning. Rules that improve the school community’s life serve as a point of reference and clarification in cases of doubt, confusion, or conflicts that may arise in any heterogeneous human group. The school is no exception. Understanding the coexistence rules, implementing them in the classroom, and sharing their importance with students is a responsibility shared by all and sustains our daily work.

Course Profile and Organization

Respect for cultural, sexual, gender, social, and economic diversity. Both the teaching-learning process and all school activities are framed within mutual respect among all members of the BCNLIP Group (BCNLIP Language School, BCNLIP Foundation, and IBP Vocational Training). Our differences—an expression of diversity and multiculturalism—define the school’s profile, and the recognition of dignity and integration of others underpins our educational principles and values.

No conduct, verbal expressions, or gestures that violate the dignity of any individual—be they students, teachers, administrative staff, or other institution members—will be allowed or accepted.

Physical violence inside the school premises, at the entrance, or in surrounding areas will not be tolerated. Any student who engages in such acts, whether individually or in a group, spontaneously or premeditatedly, will be sanctioned and, depending on the severity of the case, may be immediately expelled from the institution at the discretion of the Administration following an evaluation of the case.

Requests for a change of teacher will not be accepted. The school organizes courses, assigns teachers, and merges groups according to its pedagogical criteria and institutional needs.

Only in exceptional and serious cases will the administration evaluate and decide on the need for a course or teacher change.

Punctuality

Students must enter the classroom at the scheduled time. In case of delays or exceptional circumstances, the corresponding teacher must be notified in advance. Entry into the classroom will not be permitted between 15 and 30 minutes after the start of the class.

Use of Mobile Phones

Mobile phones may not be used in class unless required by the teacher for a didactic activity with exclusively pedagogical purposes. Recording classmates or teachers during or outside the class within school premises without their consent is also prohibited.

WhatsApp groups serve strictly pedagogical and didactic functions. Their use is regulated under current regulations. Using them to extract personal information (phone numbers, profiles, personal data) or contacting teachers outside of working hours will not be allowed.

The classroom and all school facilities are private spaces. Any student who violates these rules will be immediately sanctioned according to the criteria established by the institution, applying provisions from Article 197 of the Penal Code and Data Protection and Digital Rights Guarantee laws.

Use of Zoom Camera

Students attending class remotely via Zoom must keep their cameras on and remain visible to the teacher and classmates throughout the class or workshop. A turned-off camera or absence from the screen will be marked as “absent.”

If technical issues prevent proper connection, the student must notify the teacher immediately. If the issue originates from the educational institution’s system, the necessary steps will be taken to resolve it.

Zoom classes may be recorded for educational purposes within the school by authorized personnel, with prior notice and consent from students.

Attendance at Courses

To obtain a final Certificate of Achievement for a course, students must take into account the following:

• Certificates will be issued based on attendance, classroom participation, and the final exam, all of which will be evaluated using a credit system.
• Course attendance records may be consulted by the Immigration Department and the Police for administrative, penal, or background check purposes. It is assumed that students must attend at least 80% of their classes.
• Special attendance flexibility will be considered for students with newborns or young children under their care. They may attend classes remotely via Zoom when necessary.
• Bringing children into classrooms or school facilities during class hours is not permitted. The school will not be responsible for unaccompanied minors under any circumstances.
• Any identity fraud related to school attendance, exams, or academic documentation falsification will result in immediate expulsion.

Language of Use

During courses and workshops, the language of instruction will be used. The school’s methodology, based on communication, task-oriented learning, and immersion, must be respected. The goal is to support students’ adaptation and integration into the Catalan community and culture.

Continuous Assessment and Final Exams

• Self-assessment and weekly skill evaluations will help both students and teachers track progress.
• Final exams are mandatory, conducted in person, and administered via a technological platform.
• The teacher’s evaluation and grading are final and non-negotiable.
• The use of translation tools or technological support for plagiarism or automated text generation will not be allowed. Any detected attempt at cheating will result in immediate exam cancellation.

Eating in Class

Eating during regular class sessions or workshops is prohibited, except in activities explicitly planned and organized by the school and teaching staff.

Respect and Care for Educational Spaces

Students must take care of the school’s facilities, furniture, and educational materials. Any intentional damage or theft will be sanctioned immediately.

Bringing pets is only allowed if the group and teacher consent. Since different people may have various reactions to animals, new classmates must also be consulted before bringing a pet into the classroom.

Bringing dangerous objects or substances that could harm the school community is strictly prohibited.

Environmental Awareness

BCNLIP is committed to promoting respect for the environment and responsible consumption. The school’s immediate environmental objectives include:

• Implementing energy efficiency and savings measures.
• Raising awareness about responsible water consumption within school facilities.
• Encouraging responsible consumption of goods and services within the school and its surroundings, including cafeteria use, plant and tree care, and smoking away from the school entrance.
• Implementing a waste management system based on minimization, reuse, and recycling.
• Identifying and minimizing other significant environmental impacts related to educational activities.

Violations and Sanctions

Sanctions will be educational and restorative in nature, ensuring respect for students and their rights while seeking mutual understanding whenever possible. Their fundamental goal is to repair the damage caused and teach students about the consequences of their actions, providing opportunities for learning and growth.

The BCNLIP Group Administration will apply sanctions according to various factors to ensure a fair and proportional response.

Minor Violations

• Repeated and unjustified tardiness or absences.
• Behaviors that disrupt normal class activities.
• Consistent refusal to participate in academic activities.
• Disrespectful treatment of members of the educational community.
• Minor damage to facilities, furniture, educational materials, or personal belongings of others.

Applicable Sanctions for Minor Violations:

• Oral or written warning.
• Meeting with the Academic Director; if necessary, referral to a Mediator.
• Assigned tasks to contribute to improving school activities or repairing damage caused.
• Suspension from extracurricular or complementary school activities.

Serious Violations

• Acts of indiscipline, insults, or serious offenses against members of the educational community.
• Repeated behaviors that violate school coexistence rules within the same academic year.
• Physical, emotional, or moral aggression towards community members or third parties.
• Discriminatory actions based on race, culture, gender, appearance, disability, political views, or religion.
• Identity fraud in school matters or falsification/theft of academic documents.
• Deliberate misuse of electronic devices to disrupt the academic environment.
• Unauthorized recording, sharing, or dissemination of humiliating or aggressive content related to students or staff.
• Use or possession of hazardous objects or substances.

Applicable Sanctions for Serious Violations:

• Assigned tasks to improve school activities or repair damages.
• Suspension from extracurricular activities for up to three months.
• Transfer to a different group or school location.
• Expulsion from certain classes for two weeks to one month.
• Suspension from school for up to one month.
• Permanent expulsion without reimbursement.

Protocol Against Sexual Harassment and Gender-Based Harassment

1- Introduction and Rationale on the Issue of Sexual Harassment and Gender-Based Harassment. Importance of Protocol Implementation

Sexual harassment and/or gender-based harassment in academic settings are forms of violence that violate fundamental rights and have a devastating impact on the physical, psychological, and moral integrity of individuals, particularly women.

The prevention and management of sexual and gender-based harassment clearly and emphatically reflect the BCNLIP Group’s (BCNLIP Language School, BCNLIP Foundation, and IBP Vocational Training) commitment to eradicating such violence. This commitment applies to both the educational community’s staff—across all sectors and roles—and students. It raises awareness among staff and students and reinforces preventive measures against harassment while ensuring a confidential and swift internal investigation, clarification of facts, protection of the victim, resolution, sanctions, and the elimination of such behaviors.

The BCNLIP Group upholds a zero-tolerance policy for any conduct constituting harassment or intimidation. In situations where inappropriate treatment between members of the educational community occurs, activating this protocol allows for a clear evaluation of the facts and evidence to determine whether harassment has taken place and apply the necessary corrective measures. Failing to take action could result in more severe situations.

This protocol is the most effective tool to provide protection against harassment by enabling both prevention and remediation of harm suffered by victims. Informing and training the entire educational community helps prevent behaviors that constitute harassment, ensures their proper handling, and facilitates their eradication, guaranteeing compliance with current regulations.

Objectives

• Promote a preventive culture against sexual and gender-based harassment.
• Demonstrate the BCNLIP Group’s zero-tolerance stance toward detected cases of harassment.
• Facilitate the identification of behaviors that constitute harassment.
• Establish a simple, fast, and accessible confidential complaint and reporting procedure.
• Conduct swift, thorough, and confidential internal investigations of complaints.
• Apply sanctions against individuals found guilty of sexual and/or gender-based harassment.
• Support victims of harassment, preventing secondary victimization or re-victimization, and, if necessary, facilitate access to psychological and social support services.

The Protocol Will Be Governed by the Following Principles

a. Prevention and Awareness of sexual and gender-based harassment, including information and accessibility to procedures and measures.
b. Confidentiality and Respect for the privacy and dignity of affected individuals.
c. Presumption of Innocence must be respected.
d. Protection Against Retaliation for victims or individuals supporting the complaint.
e. Diligence, Speed, Security, Coordination, and Collaboration throughout the procedure.
f. Guarantee of Labor Rights and Social Protection for victims.
g. Thorough Investigation based on principles of confidentiality, contradiction, and oral testimony.
h. Ensuring Proper Action by adopting necessary measures.
i. Gender and Human Rights Perspective throughout the procedure.

2- Definition of Sexual Harassment

According to Article 7.1 of Organic Law 3/2007, March 22, on effective equality between women and men, and without prejudice to what is established in the Penal Code, sexual harassment is defined, for the purposes of this protocol, as any verbal or physical behavior of a sexual nature that aims to or results in an attack on the dignity of a person, particularly when it creates an intimidating, degrading, or offensive environment.

Behaviors Constituting Sexual Harassment

Verbal Conduct

Examples of verbal sexual harassment include, but are not limited to:

• Sexual innuendos, propositions, or pressure for sexual activity.
• Offensive flirting or suggestive comments.
• Obscene jokes, indirect remarks, or derogatory sexual comments.
• Unwanted phone calls or social media contact with inappropriate private content.
• Remarks or jokes about someone’s sexual appearance.

Non-Verbal Conduct

• Displaying sexually suggestive or pornographic images, objects, or writings.
• Lewd looks, gestures, or offensive written messages via emails or social media.

Physical Conduct

• Unwanted deliberate physical contact, such as touching, hugging, or kissing.
• Excessive and unnecessary physical closeness.

Quid Pro Quo Sexual Harassment (Sexual Blackmail)

This type of sexual harassment involves coercing a victim to choose between complying with sexual demands or facing negative consequences such as:

• Losing access to professional training.
• Losing employment continuity or promotion opportunities.
• Facing salary reductions or other adverse workplace decisions.

Since it constitutes an abuse of authority, the perpetrator is typically someone with the power to grant or withdraw professional benefits.

Environmental Sexual Harassment

This type of harassment occurs when a perpetrator creates an intimidating, hostile, degrading, humiliating, or offensive environment for the victim due to unwanted sexual behaviors.

• It can be perpetrated by anyone within the organization, regardless of position or status.
• It may also be committed by external third parties interacting with the workplace environment.

2.1- Gender-Based Harassment

According to Article 7.2 of Organic Law 3/2007, gender-based harassment refers to any behavior directed at a person due to their gender with the intent or effect of attacking their dignity and creating an intimidating, degrading, or offensive environment.

All gender-based harassment is considered discriminatory and includes the following common elements:

• Harassment, defined as intimidating, degrading, humiliating, or offensive conduct perceived as such by the victim.
• Objective attack on the victim’s dignity, acknowledged both objectively and subjectively.
• Multiple rights violations, as gender-based harassment may infringe upon other fundamental rights.
• A pattern of behavior, meaning it is not an isolated incident.

Gender-based harassment primarily targets women, as social discrimination has historically assigned them reproductive and caregiving roles. However, men can also be victims when they engage in tasks traditionally attributed to women.

While isolated incidents may not constitute gender-based harassment, the school must take swift action to prevent recurring hostile behaviors.

5- Preventive, Proactive/Procedural, and Reactive/Corrective Measures

The BCNLIP Group is committed to implementing the following measures:

• Preventive measures, including a statement of principles, definitions of sexual harassment and gender-based harassment, and identification of behaviors that may constitute such harassment.
• Proactive or procedural measures to address harassment, facilitating the handling of complaints and reports, as well as implementing precautionary and/or corrective actions.
• Reactive measures, including disciplinary actions where necessary.

Through this protocol, BCNLIP Group declares its zero tolerance for any form of sexual or gender-based harassment within the organization.

By adopting this protocol, BCNLIP Group reaffirms its commitment to the prevention and response to harassment in all its forms. It ensures that all personnel—whether employees, external service providers, trainees, interns, or volunteers—are informed about and subject to this protocol.

Scope of Application

The protocol applies to cases of sexual or gender-based harassment that occur during work, in relation to work, or as a result of work, including:

• a. BCNLIP educational community and foundation staff, including management, teachers, administrative staff, commercial personnel, external service providers, transport, maintenance, and cleaning staff.
• b. Students, families, and/or host tutors.
• c. All premises of the BCNLIP Group, including break areas, dining spaces, and restrooms.
• d. Public and private spaces that constitute an extension of the workplace, including surrounding areas.
• e. Travel, events, or social, cultural, and educational activities related to work or the institution.
• f. Communication channels related to work, including electronic communications and online interactions (virtual or cyber harassment).
• g. Student accommodation, student housing, or host family residences owned or managed by BCNLIP Group.
• h. Commuting between home and the workplace.

Proactive Approach

The BCNLIP Group will take a proactive approach by:

• Raising awareness and informing about unacceptable behaviors.
• Promoting best practices.
• Implementing appropriate measures to handle and resolve complaints and reports.

This protocol complies with the requirements set forth in Spanish labor and equality laws, including:

• Articles 46.2 and 48 of Organic Law 3/2007 (March 22, 2007) on effective equality between women and men.
• Royal Decree 901/2020 (October 13, 2020) on equality plans and their registration.
• Royal Decree 713/2010 (May 28, 2010) on the registration and deposit of collective agreements.
• Article 14 of Law 31/1995 (November 8, 1995) on occupational risk prevention.