I.- SCHEDULE OF THE SCHOOL
Each course/educational program has a schedule of attendance and planner of student services provided by the school. The school reserves the right to change the schedule according to their organizational needs.
The school is closed on local and national bank holidays. Regular holiday periods are Christmas, Easter and Summer. You may visit website of the school, where you can always find dates when school is closed.
II.- TERMS OF ENROLMENT AND STUDIES
The acceptance of these Terms and Conditions has to be preliminary.
By signing the registration form and/or making a payment of reservation, payment to an account for any course or program, the student as a policyholder accepts terms and conditions of the course or program. Set out in this document are the terms and specifications of the particular course or program, of which we have informed the student prior to registration or making any commitment to our school. Student as a policyholder of the particular course/program accepts the following terms and conditions:
- In general, the terms and conditions are subject to what was published on the website of the School at the time of contracting and commencing the course. The relevant information found in section of General Conditions of Registration and Studies on the School’s website.
- Regarding specific conditions - the terms and conditions (Specific Conditions) are discussed individually with the student prior to the time when the course commences.
1. The price of course/program includes:
The inscription fee, the first book (manual) that the agreed upon course includes, course material - consisting of information about the course/program, some cultural and social activities, wi-fi Internet access @ school, access to the library within the school, general legal advice regarding the stay and studies, complimentary use of the “snack bar/cafe area” within the school, tutoring with teachers, certificate of attendance and level achieved (our courses do not involve obtaining a formal teaching qualification). Apart from the first book (manual) that the agreed upon course includes, any other books (manuals) and/or materials of the following courses/levels are not included in the initial fee covering the course.
2. The course/program does not include
Residence and/or accommodation and subsistence costs (we may suggest our students alternatives and give general advice regarding these topics), commuting to/from the airport, travel insurance during their stay, some activities of the cultural program. Any materials, services or expenses that are not included may be found in paragraph 1 (please see above).
3. Booking and Payment
3.1.– Registration Form and Reservation
The courses/programs have to be paid in advance before the course commences if a student must obtain the permit or visa to remain in Spain. In other cases student must consult the school regarding the conditions and payment for the course. To proceed to the pre-registration is essential for student to send a properly completed registration form (which is published on the website of the school), by email to email@example.com , along with:
the receipt of the corresponding payment into specified bank account, amount has to be confirmed by reception of the school. Payments may also be made in person at school using cash currency (up to 2.500 euros - in total according to rules of cash payments, which are subject to review by the relevant regulations that apply at all times). Alternatively, you may pay by credit/debit card, any resulting bank fees are covered by the student.
You may find bank details for making the deposit on school's website, otherwise they may be sent to individual students/candidates via email. School's website may provide different accounts for payments to be made, if in doubt- please contact the school's reception.
- Copy of Passport / Registration Card / Residence permit / NIE / ID, valid and within expiry date.
3.2.– Confirmation and Registration.
The school must receive the Registration form with reservation payment or payment to school's account for the course/program (potential student must make a simultaneous full payment by sending the Registration Form for the student which is required to obtain the entry visa to Spain to commence the studies). Afterwards, the school shall review the registration form, check the deposit/booking/partial payment/full payment and confirm the course/reservation and pre-registration to the student.
Once pre-registration is confirmed by the school, such registration or pre-registration will be effective enrollment, provided that student will pay the full amount of the course/program, no later than at least 15 days before the start of it. The school reserves the right to cancel student's enrollment, if the school does not receive the full payment for the course/program within the time indicated, without further requirements. The potential students must understand that no pre-registration or definite entries are granted in the cases when students require obtaining an entry visa to Spain to make studies, until their request is accompanied by a consecutive full payment, for which they must provide a receipt as proof.
3.3.– Other payment terms. Group Programs.
Any questions or queries regarding payment in any other cases for particular programs or group classes may be clarified at the school.
Anything regarding student's accommodation during his/her stay in Spain, is suggested to be directly managed students themselves. Alternatively, school may indirectly put student in touch with a landlord/lady or an agency. Accommodation is always at the terms and specific conditions of the accommodation provider in terms of price, payment, booking, cancellations, services, deposits etc. School only serves as a contact medium between the two parties and takes no responsibility for arrangements between students and accommodation providers. Without prejudice to the specific conditions of each hosting service provider, school facilitates and applies the following general conditions, which shall be followed at all times:
- The student will not be reimbursed for postponement or cancellation of accommodation after the scheduled start of stay. In the case of cancellation of accommodation booking less than 15 days before the start of the stay period. The initial date of arrival to the agreed accommodation must be communicated in advance, as well as a potential later date must be agreed with the hosting service provider, for example - in cases of delay in obtaining the visa on the expected date. The potential new arrival date must be communicated to the service provider with a sufficient notice. Accommodation seeker will incur a management fee, which is at least one hundred euros (100).
- In case student requests changing his accommodation without a valid reason, additional fee of one hundred euros (100) may apply. Changes can be conducted upon request, subject to availability of alternative accommodations at the time. If this involves additional costs, the student will be informed and must cover these costs before the change is made.
- Any and all changes regarding the agreed accommodation must be first cleared and then performed with permission of the hosting service provider. The student has to accept and abide by the rules of accommodation, established by the particular family, hotel, apartment etc. If student fails to do so, they may be asked to leave the accommodation. None of the provided accommodations are meant for tourist use.
5. Repayment of amounts. Future course attendance.
5.1.–The school does not refund any payments or deposits for reservations and/ or partial or full price of a course/program, except in cases when the course/program doesn't start or is unable to continue, because of an internal organization problem - for which school takes full responsibility. Exceptions may also apply at times when school does not accept pre-registration, in cases of the two latter mentioned scenarios student may get a refund for their course/program.
Otherwise, if student decides not to proceed with his/her course for whatever reason, or fails to obtain a visa to travel to Spain, the school does not refund any payments received for the course/program. This policy bares no prejudice and is not related to any separate agreements that the school and the student may have mutually agreed on earlier, through a separate document or on any other verbal agreement. In the event of visa refusal being without a just cause, even though the potential student has carried out all the paperwork and submitted all the necessary documentation in a timely manner for processing the visa application - the school would reimburse the amount received from the potential student for the course/program. Only deducting only the amount of the tuition fee and incurred administrative/financial expenses, which are not refundable.
5.2.–In case of course/program cancellation, which was not a fault on school's behalf, school may offer student a space within a course in the future. Alternatively, space within course may be taken by another student, whom will replace the person who paid for the course initially (must be introduced to school beforehand). Course/program must always be attended within following twelve months, counting from the date of initial pre-registration. In case of an increase in the price of the course/program (according to the general tariffs of the school) student may be asked to pay the difference between the old rate and the new. If student decides to take another course/different program, the student themselves or person appointed by them in their stead, must pay the difference before the course/program commences in order to take part in it.
5.3.–The school does not make refunds in case student begins, but does not end the course, student's personal circumstances are their own responsibility. School does not exchange the group classes for private/individual classes and does not return any amount paid in case of a reduction in the duration of the classes, nor in the cases further provided for in paragraph 7. *Please see below.
6. Assistance regarding courses/programs. Minimum age & coexistence. No liability regarding assistance - initially or during the course.
6.1.– School will place the student in a group according to their level and the hours suitable for them, which is arranged in pre-registration. Any change of level and/or class timetable must be approved by the Head of Studies of the School and is subject to availability. The school reserves the right to change the schedule and location of classes, according to organizational needs and necessities of the study group.
6.2.– The minimum age for students is 16 years, except in our special junior programs. Students under 18 must present an authorization signed by their parents. School is not responsible for the custody of minor students, or providing any assistance during their stay in Spain.
6.3.– Our school does not tolerate verbal or physical violence or disrespect towards other students, faculty or staff inside or outside the school. Personal choices and freedoms including ideology, religion, gender or sexual orientation must be respected at all times. If student fails to follow these principles school has the right to expel the student. If student was to be expelled for the above reason, school is not viable for issuing a refund for any course/program time student hasn't completed.
6.4.– In case student does not attend classes on regular basis, the lack of attendance by the student entitles the school not to issue at the end of the course/program certificate. Which is considered to be the student's fault, therefore, any financial loss resulting from this is not refundable according to school's refund policy. In order to get the certificate of achievement, students are required to physically attend at least 60% of classes and pass the final language test for the language they study. The hours for the classes which student failed to attend will not be reimbursed in case student decides to continue his/her studies.
6.5.– If the student was absent (AWOL) and did not attend the school and his scheduled courses/programs, for any cause not concerning the school, giving at least 8 working business hour notice, student's class hours may not be substituted. The hours of absence without prior notification may only be recovered if student was absent for a valid reason, such as a serious health problem etc. Students who come to school in order to obtain a residence permit in Spain will not get reimbursed for any classes they failed to attend.
7. Course/School program cancellation due to insufficient number of students.
The number of students per class is agreed on and set in pre-registration. Generally, a class consists of at least 4 students. There may be changes in the case of not reaching the minimum number of students required per class/group. Weather this occurs before the course commences or during its development, school may offer to place student in smaller group or individual lessons. This is the only instance when the duration of classes may be reduced and/or altered. In any other cases, school has a strong policy regarding not exchanging group classes for private classes.
8. Servicios de recogida en el aeropuerto
School does not offer an airport pick up/transfer service for students to reach their accommodation, though school may put the students requiring this service in touch with an external service provider. Prices include a single journey transfer (to/from airport or to/from accommodation or school) and are calculated on a ´per person´ basis. Flight information (departure city, date and flight number) must be confirmed at least one week before arrival/departure.
Any changes must be communicated to the school immediately, so the school may contact the transfer service provider in time. School will not be responsible for service provider not picking the person up, if there was no prior notification regarding any changes. If changes take place outside of our school's office hours, student must contact the person executing the transfer directly. Contact details including phone number of the person making the transfer are always provided in advance. If student fails to follow the above indications, school accepts no responsibility for collecting anyone at the airport and will not refund any amount paid for the transfer to the external service provider. The reception on non-working days such as bank holidays (including Saturdays) may have an additional charge.The same applies with regards to their return trip.
The person responsible for transportation will wait up to 60 minutes after the estimated time of arrival at the airport. If student does not show up or contact them, the service of transportation will be cancelled, while student is still responsible for covering service's expenses. The same applies with regards to their return trip.
All students are covered by a policy of liability insurance whilst on the school premises. School is not responsible for accidents that take place outside school's premises e.g. at student's accommodation, while on excursions e elsewhere. School is not accountable for theft or loss of personal property, within school's facilities as well as outside the premises. School does not take responsibility for risk of contaminating diseases, both inside and outside the school. All we may suggest is washing your hands and keeping them clean at all times. We recommend our students taking out an insurance policy, which covers accidents and health care in country of their origin, valid for the entire duration of student's stay in Spain.
10. Visas & certificate of registration for visa application
Students who are EU nationals or residents in the Schengen area of the EU (European Union) do not need any visa to attend the courses. Non-EU nationals or residents of countries outside Schengen area must obtain information regarding necessary visa to study in Spain. This information is available at embassy or consulate of Spain in their country of residence.
If student requires a letter of confirmation from the school to apply for their visa this may be done with the following conditions. First of all – a full payment for course/program and accommodation must be paid in full, before school may provide the requested documentation. Payment to school may be executed through a bank transfer, credit card payment or any other form which can be validated and received by the school in due time when it is required.
11.1.– Complaint forms. The school has an official model of complaint forms available to students or their legal representatives on our website.
11.2.– Personal data. The processing and storage of personal data of our students by school is in compliance with current regulations & legislation regarding Data Protection Act. Protection of personal data is insured through a file of confidential personal data, in compliance with the law '15/199 Protection of Personal Data and Regulations'. By the act of signing this document the student authorises and empowers school to do the following:
- Keeping your personal information on file of school's register for administrative and academic management purposes. School needs the following information for organisation and development of the activities of the School. Transferring any data to third parties may only happen in situations regarding school's management, administration, commercial, financial and tax training. Please note that hereby student authorises transfer and communication of their data to public and private organisations cooperating with the School.
- Publishing catalogues of school/display & advertising/video/intranet/social networking sites/internet/different graphic and audiovisual material, showing school activities in which student may appear. The images will not be used for purposes other than those expressed above, images or content in not shared with third parties, unless authorised by the school.
- Permitting student using their legal rights detailed in this application, the rights of access, rectification and cancellation by sending a letter to school's address for: FAO Academic Secretary, 50 Avinyo Street, Barcelona, Spain, Post Code-08002 or via e-mail to firstname.lastname@example.org
11.3.– Applicable law. Jurisdiction. Spanish laws apply to any and all interactions between student and the school as well as contracting of services. Local laws apply to dispute arising from relations between student and school and/or when contracting regarding any services with school's assistance. Interpretation and enforcement of law regarding all parties involved is in jurisdiction of Courts of Barcelona, we strictly abide by local (Spanish) laws and fall under their jurisdiction.
11.4.– Validity and coverage of these terms and conditions. These terms and conditions apply along with specific conditions set out in the program/course provided to the student. Education program content provided is according to agreement governing the relationship between our school and the student.
These terms shall apply to any contract regarding any course student takes part in, from the moment this contract is signed, unless there is any modification necessary. Student may apply for additional courses and programs in future, student may agree to and contract regarding subscription to other conditions of each particular course with its specific program.
When or if these terms are changed, they will be updated through the various documents of particular conditions of each course and/or published on our school's website. The time of these changes taking effect being their entry in the official schedule containing them (found on the website of the school).
11.5.– Both students and prospects as well as general public have access to information regarding courses and programs and other academic and administrative resources on school's website - www.bcnlip.com In any case, payment for reservation or deposit of any other amount to school's account regarding a course/program without further ado implies that student (payer) accepts general terms outlined in this document and agrees to conditions of contract presented by the school.
11.6.– These General Conditions and their subsequent updates are regularly filed away at the Commercial Registry (Registro Mercantil), which is kept at registered office of the school.